Global Vodafone Outage Affecting Specific Services

Featured

Lewis Wiltshire

• 13 October 2025 15:08

Dear Customers

We wanted to alert our community that a major global service outage is currently affecting the Vodafone network.

This is not an issue with our system, but an infrastructure failure on their end.

The following services are currently impacted:

• Phone Calls: Both inbound and outbound calling functionality.

• Mobile Services: Mobile calling and data connectivity.

• SOGEA Lines: Interruption to Internet services running on SOGEA lines.

If your service relies on their network infrastructure, you may be experiencing difficulties with the services listed above.

What we know right now:

• The Problem: The disruption is a wide-scale, global issue within Vodafone's core network.

• Resolution: Vodafone's technical teams have acknowledged the outage and are treating this as an emergency, working urgently to restore service stability.

Next Steps:

We are monitoring Vodafone's official communications constantly. We will post an immediate follow-up update here as soon as they confirm the outage is resolved or provide a reliable estimated time of restoration.

1

• Official comment

  

  Lewis Wiltshire

  • 13 October 2025 18:09
  • Edited

  Dear Customers, 

  We have a positive update regarding the global Vodafone outage: many affected services are now returning to normal functionality.

  We are still waiting for Vodaphone to confirm what the issue was.

  Services Restoring:

  • Inbound & Outbound Calling (Phone and Mobile) are now largely functional.

  • SOGEA Internet Lines are starting to reconnect and stabilize.

  Important Note:

  Due to the scale of the global outage, some users may experience temporary residual fluctuations in service stability (e.g., dropped calls or slower speeds) as the network traffic catches up. 

  We will continue to monitor the situation for the next few hours to ensure full stability. Thank you for your continued patience!

  We will update again once we hear more information back from Vodafone
• 

  Lewis Wiltshire

  • 13 October 2025 18:31
  • Edited

  Dear Customers,

  We can confirm that all services have now been restored

  Vodafone told us its network is now "recovering", but didn't elaborate on what caused its broadband, mobile network, website and customer service phone lines to go down for over two hours today.

  See the latest update from the Vodafone spokesperson

  A spokesperson said: “This afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services. 2G voice calls and SMS messaging were unaffected and the network is now recovering. We apologize for any inconvenience this caused our customers."

  0

Please sign in to leave a comment.